Frequently Asked Questions

Lucrece Skincare

About Lucrece Skincare

What is Lucrece Skincare, and what makes it unique?

Lucrece Skincare, pronounced "Lou-Cress," is a cosmeceutical skincare brand trusted by experts for its high-performance formulations and balance of nature and science. It stands out for its focus on strong concentrations of active ingredients such as peptides, exosomes, stem cells, vitamins, and antioxidants.

Who can purchase Lucrece Skincare products?

Our products are designed to address a wide range of skin concerns, so we recommend purchasing through a licensed skincare professional who can guide you to the best products for your needs. Use our store locator to find a professional near you. If no professionals are nearby, you can apply for a retail account.

Purchasing & Product Information

Are your products cruelty-free and paraben-free?

Yes, all our products are 100% cruelty-free and paraben-free. We prioritize safe and ethical formulations.

What is the shelf life of your products?

Our products typically have a shelf life of 12-24 months. For best results, refer to the expiration date printed on the packaging. The Vitamin C Ferulic Serum has a shelf life of 6 months once opened.

How do I reset my account password?

You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions sent to your email.

Orders & Shipping

How long does it take to receive my order?

Orders typically take 3-7 business days to arrive. Please note that orders are processed within 1-2 business days. Expedited shipping options are available at checkout.

Do you offer free shipping?

Yes, we offer free shipping on orders over $100 within the United States.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Can I change my order after it’s placed?

If your order has not yet been processed, you may contact us at info@lucrece.com to request changes. Once processing begins, modifications may not be possible.

Do you ship internationally?

Yes, we offer international shipping worldwide. Please review our shipping policy for details.

Sustainability Practices

What steps does Lucrece Skincare take toward sustainability?

We take several steps toward sustainability, including offering refillable options for professional-size products and using sustainable packaging with mono-material plastic and glass bottles and jars to minimize waste.

Returns & Refunds

What is your return policy?

If you need to return a product, please first contact your skincare professional. If that is not an option, you can reach out to us at info@lucrece.com for further assistance. Returns are accepted within 30 days of purchase, provided the product is unused and in its original packaging.

Can I get a refund if the product doesn’t work for me?

We handle refunds on a case-by-case basis. Please contact us at info@lucrece.com with your concerns, and we will work with you to find a solution.

Contact Us

How can I contact customer support?

You can reach our customer support team at info@lucrece.com for assistance with any inquiries.