FAQ
General Information
Q: What is Lucrece Skincare?
A: Lucrece Skincare (Physicians' Aesthetic Research) is a professional skincare line trusted by skin care professionals for over 30 years. We offer a range of products formulated with peptides, botanical stem cells, and other high-quality active ingredients to address various skin concerns, including aging skin, sun damaged skin, and general rejuvenation.
Q: How do you pronounce "Lucrece"?
A: "Lucrece" is pronounced as /luːˈkrɛs/ (lou-KRESS).
Q: Who can purchase Lucrece Skincare products?
A: Our products are primarily available to licensed estheticians and dermatologists. However, customers without access to a nearby esthetician can create an account to purchase directly from us.
Q: Where are Lucrece Skincare products manufactured?
A: All Lucrece skin care products are made in California, adhering to the highest standards of quality and safety.
Q: What makes Lucrece Skincare different from other brands?
A: Our formulations focus on effective, performance ingredients like peptides, stem cells, and vitamins, as well as botanical ingredients and antioxidants that provide visible results. We are committed to creating high-performance skincare trusted by professionals.
Account Information
Q: How do I create a professional account?
A: To create a professional account, please complete the Registration Form for professionals. You will need to provide your license and business information for verification.
Q: How do I find Lucrece Skincare products near me?
A: Use our Store Locator on the website to find authorized retailers and spas near you by entering your location.
Q: What if there isn’t a retailer near me?
A: If there isn’t a retailer nearby, you can fill out a Retail Application to purchase directly from Lucrece Skincare. We’ll review your request and assist you in accessing our products.
Q: What should I do if I forget my password?
A: You can reset your password by clicking on the 'Forgot Password' link on the login page and following the instructions to set a new password.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $100.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which usually takes 3-5 business days to arrive.
Q: Can I make changes to my order after it has been placed?
A: If you need to make changes to your order, please contact us immediately at info@lucrece.com. We will do our best to accommodate your request if the order has not yet been processed.
Pregnancy & Skincare
Q: Are Lucrece Skincare products safe to use during pregnancy?
A: We recommend consulting with your healthcare provider before using any new skincare products during pregnancy to ensure safety for you and your baby. While many of our gentle cleansers, hydrating serums, and moisturizers are generally safe, we advise avoiding products with high concentrations of retinoids, salicylic acid, and certain essential oils. For a curated list of products not recommended during pregnancy, please contact us at info@lucrece.com.
Sustainability & Environmental Commitment
Q: What sustainable practices does Lucrece Skincare follow?
A: At Lucrece Skincare, we are committed to reducing our environmental impact through several sustainable practices:
- Refillable Options for Retail Products: We offer professional-size versions of our retail products, allowing customers to refill their retail product bottles and tubes. This helps reduce packaging waste and promotes a sustainable, eco-friendly approach to skincare.
- Recyclable and Minimal Packaging: Our packaging is designed to be minimal and efficient, avoiding excessive materials and single-use boxes. We use recyclable materials wherever possible to further reduce waste.
- Biodegradable Shipping Materials: Our shipping packaging peanuts are biodegradable, breaking down safely in the environment without leaving harmful residues.
- Energy-Efficient Operations: Our offices utilize renewable energy sources, skylights for natural lighting, LED lighting, and energy-efficient HVAC systems to minimize our carbon footprint and promote a healthier work environment.
Loyalty Programs
Q: Do you have a loyalty program?
A: Stay tuned for details on our upcoming loyalty program. We’ll be sure to notify you via email once it’s launched.
Return & Refund Policy
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Please contact our customer service team at info@lucrece.com with your order details. We will provide you with instructions on how to proceed.
Q: Can I get a refund if the product doesn't work for me?
A: We recommend consulting with your esthetician to ensure you are using the right products for your skin type. If you are not satisfied, please reach out to us, and we will do our best to assist you.