Frequently Asked Questions

What makes Lucrece Skincare unique?

Lucrece Skincare (lou-KRESS) is a professional cosmeceutical brand, trusted for its advanced formulations featuring high concentrations of peptides, exosomes, stem cells, vitamins, and antioxidants. Designed to balance nature and science, our products are 100% cruelty-free and paraben-free and provide high-performance skincare solutions tailored for professionals and their clients.

Who can purchase Lucrece Skincare products?

We recommend consulting a licensed skincare professional who can guide you to the most suitable products for your needs. Use our store locator to find a professional near you. If none are available, you may apply for a retail account.

How do I reset my account password?

You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions sent to your email.

How long does it take to receive my order?

Orders are processed within 1-2 business days (excluding weekends) and typically arrive within 3-7 business days. Expedited shipping is available at checkout.

Do you offer free shipping?

Yes, we offer free shipping on orders over $100 within the United States.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Can I change my order after it’s placed?

Please contact us at info@lucrece.com to request changes. 

Do you ship internationally?

Yes, we offer international shipping worldwide. 

What steps does Lucrece Skincare take toward sustainability?

Lucrece Skincare is committed to sustainability; larger sizes help reduce waste, and select products allow you to refill smaller bottles instead of purchasing multiple single-use containers. We also minimize excess packaging by avoiding single-use boxes.

What is your return policy?

For returns, please contact your skincare professional. If that isn’t an option, email us at info@lucrece.com within 30 days of purchase.